Privacy Policy
This policy explains how Giveora Africa ("we", "us") collects and uses your personal information when you use our website and the Giveora Store, in line with South Africa's Protection of Personal Information Act (POPIA).
Information we collect
- Your name, email address and phone number.
- Your delivery address when you order from the store.
- Your order history, returns and support messages.
- If you are a member: your account details, referral information, wallet transactions and banking details you give us for payouts.
- Basic technical information such as your IP address and browser, used for security and to prevent fraud.
How we use it
- To process, deliver and support your orders, refunds and returns.
- To run your member account, wallet and rewards.
- To send you emails about your orders and account.
- To keep the website secure and meet our legal obligations.
We do not sell your personal information.
Payments
Card and EFT payments are handled by our payment providers (Yoco and PayFast). Your card details are entered on their secure pages and are never stored by us.
Who we share it with
Only with the service providers we need to run the store — payment providers, couriers, our email and hosting providers — and only as much as they need. We may also share information when the law requires it.
How long we keep it
We keep order and transaction records for as long as tax and accounting law requires (usually 5 years), and account information while your account is active.
Your rights
You may ask to see, correct or delete your personal information, or object to how we use it, by emailing support@example.com. You also have the right to lodge a complaint with the Information Regulator of South Africa.
Cookies
We use a small session cookie to keep you signed in and to remember your cart. We do not use advertising cookies.
Changes
We may update this policy from time to time. The latest version is always on this page.
Last updated: 9 November 2026