Refund & Returns Policy

We want you to love what you buy from the Giveora Store. If something isn't right, here's how returns and refunds work.

Returns

• You can request a return within 14 days of receiving your order.
• Items must be unused, unwashed and in their original condition and packaging, with tags still attached.
• To start a return, open your order (from your member store portal, the link in your order email, or "Track order") and choose "Request a return".
• Once we approve your request, we'll tell you how to send or drop off the item(s).

Faulty or wrong items

If an item is defective, damaged or not what you ordered, let us know as soon as possible. In line with the Consumer Protection Act, you may return a defective item within 6 months of delivery for a repair, replacement or refund, and we cover the return delivery cost.

Items we can't take back

• Items that have been worn, washed, damaged after delivery or personalised/printed to your order (unless faulty).
• Cups, mugs and other items that have been used.

Refunds

• Refunds are processed within 10 working days of us receiving the returned item(s).
• We refund to the original payment method. Members who paid with their Giveora wallet are refunded to their wallet.
• Delivery fees are refunded only if the item was faulty or we sent the wrong item.
• Banks can take 5–10 working days to show a card refund.

Cancellations

You can cancel an order that has not yet been shipped by contacting us at support@example.com. Once an order has shipped, please use the returns process.

Sales rewards

If an order earned a member sales reward, that reward is reversed for any item that is returned or refunded.

Contact

Questions about a return? Email support@example.com with your order number.

Last updated: 9 November 2026